Banks with multi-channel aspirations must shake off old ways of working and
start acting more like start ups. And they have much to learn from retailers in
this respect. That was one of the messages to come from the FStech Multi-Channel Banking Conference, which took place in London yesterday.
Featuring contributions from the likes of Barclays, HSBC, Santander, BNP
Parabas, Consult Hyperion, Ovum and Intellect and chaired by Practicology's Martin
Newman, the conference looked at how banks are progressing
in terms of multi-channel strategies and delivering the consistent service
needed to engage and retain customers.
A big thank you to all our speakers and panellists and sponsors, Perforce and Transversal, plus analyst partner Ovum, for helping to make it a really good day; there was lots of lively debate on such topics as mobile banking, future challenges of mobile banking, multi-channel banking security, improving the customer experience and social media. Thanks also to Martin Newman who did a great job as chairman.
A full review of the conference will appear in the July/August edition of FStech magazine, available early August.
No comments:
Post a Comment