This will be chaired by Practicology's Martin Newman and will feature speakers/panellists from Santander, HSBC, Clearwater Corporate Finance, Ovum, IDC Financial Insights, Accenture and Conversocial. I'm currently on the look out for further speakers/panellists representing financial institutions. Interested in taking part? Then drop me a line (contact details here).
A mixture of speaker presentations and discussion panels, the conference will look at how banks are progressing in terms of multi-channel strategies and delivering the consistent service needed to engage and retain customers. It will also highlight the latest technology solutions available to institutions looking to achieve multi-channel success.
Topics under discussion will include:
- Using mobile and social media to effectively engage with Generation Y banking customers.
- The High Street’s not dead: what will the branch of the future look like?
- Security/fraud issues.
- The latest multi-channel technology solutions.
- Future challenges to address in order to move forward with multi-channel strategies in the long-term.
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