Just been perusing the latest MoneySavingExpert.com current account service ratings. As usual First Direct tops the charts, but look at the ones propping up the rest. And we keep hearing how the retail banking establishment is getting its act together and putting the customer first blah blah blah. Depressing state of affairs.
| Current account service rating, Feb 2013 (for
past 6mths) |
| Rank |
Provider |
Great |
OK |
Poor |
| 1 |
First
Direct |
91% |
7% |
2% |
| 2 |
Co-op
(incl Smile) |
78% |
18% |
4% |
| 3 |
Nationwide |
66% |
28% |
6% |
| 4 |
Santander
123 |
63% |
28% |
9% |
| 5 |
Lloyds
TSB |
44% |
42% |
14% |
| 6 |
HSBC |
42% |
44% |
14% |
| 7 |
Barclays
|
41% |
45% |
14% |
| 8 |
Santander
(all) |
44% |
37% |
19% |
| 9 |
NatWest/RBS
Group |
40% |
44% |
16% |
| 10 |
Halifax |
38% |
43% |
19% |
| 11 |
Bank
of Scotland |
35% |
43% |
22% |
| Order calculated by 0 points for poor, 1 for OK and 2 for great.
9,504 votes in total - we've ignored banks with fewer than 100 votes. |
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