You can read the letter here.
Note Hester's comments about Ulster Bank. It's almost a month since the now infamous RBS IT glitch and still that bank's customers are experiencing problems. Things have become truly farcical. As I write this, the Editor of our sister title, Retail Systems, has yet to receive her wages while issues with direct debits have lead her lovely mobile provider to tell her she will be cut off if payment isn't received by next week.
"When we have finished the job of putting things right, we will also want to invite our customers to have a discussion with us about how we can do things better in the future," writes Hester. That should be an interesting discussion...
Meanwhile, MoneySavingExpert.com are sending the following message to their readers: "Bank a b*****d? Don't whinge, leave...It's hard to believe banks' reputations could get worse. But the RBS/NatWest screw-up and Barclays' moral bankruptcy have sunk them even lower. Let this be a catalyst for EVERYONE to ask: "Can I get a better bank?" Most big banks, incl Barclays and NatWest, have poor rates and bog-standard service ratings."
Followed by a link to the best deals out there. The stirrings of a revolution in retail banking? Here's hoping...
No comments:
Post a Comment