Yet more evidence of the power of social media. Disgruntled HSBC customers have been pouring onto Twitter to vent spleen about new handheld devices called 'secure keys' - these have been sent to its four million online bank customers.
HSBC says that the devices provide static and changing security information, ultimately making banking online a lot more secure. But customers have complained about the hassle of setting one up, the inconvenience of carrying it around with them and also that logging into their accounts now takes longer. On Twitter the device has been called ‘stupid’, ‘crazy’ and ‘annoying’, with some claiming they are now switching to other banks.
Twitter has spoken. IMHO, the extra layer of security should be welcomed but is this really the best way to go about it? The calculator does seem like a rather clunky device, out of place in the fast moving world of online banking.
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